Privacy Policy and Terms of Use

Privacy Policy

This privacy policy sets out how Medcentres PLC uses and protects your personal data through your use of this website, including any data you may provide when you register with us.

 

This website is not intended for children and we do not knowingly collect data relating to children.

 

1. Important information and who we are

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Medcentres PLC is the data controller and responsible for your personal data (referred to as “the Company”, "we", "us" or "our" in this privacy policy).

 

 If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 9, please contact us using the information set out in the contact details section (paragraph 10). ​

 

2. The types of personal data we collect about you​​

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Personal data means any information about an individual from which that person can be identified. 

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We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

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• Identity Data includes first name, last name, username or similar identifier.

• Contact Data email address and telephone numbers.

• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website. 

• Usage Data includes information about how you interact with and use our website. 

• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

 

We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.

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3. How is your personal data collected?

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We use different methods to collect data from and about you including through:

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• Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • Request marketing to be sent to you;

  • Give us feedback or contact us. 

• Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. 

• Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below: 

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Technical Data is collected from the following parties:

• Analytics providers such as Google based outside the UK; 

• Advertising networks based inside or outside the UK; and

• Search information providers based inside or outside the UK.

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4.  How we use your personal data

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Legal basis

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

• Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.

• Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

• Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.

• Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

 

Purposes for which we will use your personal data 

We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

 

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Direct marketing 

Where you contact us through our website, you may be asked to indicate your preferences for receiving direct marketing communications from Medcentres PLC. 

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We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view which services and offers may be of interest to you so that we can then send you relevant marketing communications. 

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Third-party marketing 

We will get your express consent before we share your personal data with any third party for their own direct marketing purposes. 

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Opting out of marketing 

You can ask to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us. 

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Cookies

For more information about the cookies we use and how to change your cookie preferences, please see our Cookie Policy.

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5. Disclosures of your personal data

We may share your personal data where necessary with the parties set out below for the purposes set out in the table above.

• Internal Third Parties. 

• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy. 

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

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6. International transfers

We may share your personal data with Medcentres Plc and its associated group of companies in the UK and Portugal. This may involve transferring your data between the UK and Portugal.

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Whenever we transfer your personal data we always ensure that a similar degree of protection is afforded to it.

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7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

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8. Data retention

How long will you use my personal data for

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We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

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To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

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By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for at least six years after they cease being customers for tax purposes.

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In some circumstances you can ask us to delete your data: see paragraph 9 below for further information.

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In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

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9. Your legal rights

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You have a number of rights under data protection laws in relation to your personal data. 

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You have the right to:

• Request access to your personal data (commonly known as a "subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

• Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.

• You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes (see opting out of marketing in paragraph 4 for details of how to object to receiving direct marketing communications). 

• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

• Withdraw consent at any time where we are relying on consent to process your personal data (see the table in section 4 for details of when we rely on your consent as the legal basis for using your data). However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:

  •  If you want us to establish the data's accuracy;

  •  Where our use of the data is unlawful but you do not want us to erase it;

  •  Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or

  • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

 

If you wish to exercise any of the rights set out above, please contact us. 

 

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

 

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

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Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 

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10. Contact details

If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact our DPO in the following ways:

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reception@medcentres.co.uk

First Floor, Highfield House, Bartons Road, Fordingbridge, SP6 1JD

02425 650080

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11. Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

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12. Changes to the privacy policy and your duty to inform us of changes  

We keep our privacy policy under regular review. This version was last updated in May 2024.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

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13. Third-party links  

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

 

Cookie Policy

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Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

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A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

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We use the following cookies:

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• Strictly necessary cookies. These are cookies that are required for the operation of our website. These essential cookies are always enabled because our website won’t work properly without them. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. You can switch off these cookies in your browser settings but you may then not be able to access all or parts of our website.  

• Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

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Please note that third parties may also use cookies, over which we have no control. These third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third party cookies are likely to be analytical cookies or performance cookies or targeting cookies

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To deactivate the use of third party advertising cookies, you can decline all cookies when prompted to do so in your browser.

 

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

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You can also choose to "Reject All" cookies in the cookie banner.

 

However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

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Terms of Use

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The owner of medcentres.co.uk, is Medcentres PLC who’s registered office is First Floor, Highfield House, Bartons Road, Fordingbridge, SP6 1JD.

 

We kindly ask that you consider these terms and conditions carefully before making use of our website. 

 

1. Acceptance of the terms

 

1.1. These Terms of Use is a legal agreement between you and us for the use of our website. Use of the website includes accessing, viewing and browsing any part or aspect of it.

1.2. You agree that any use by you of the website shall constitute your acceptance of these Terms of Use. If you do not agree to these Terms of Use, please refrain from using the website. We recommend that you print a copy of these terms for future reference.

 

2. General terms

 

2.1. Communications. We are required to provide certain information to you in writing. By accepting Terms of Use, you agree that we can communicate with you electronically either by email or by posting notices on the Website.

2.2. Severance. If any of these Terms of Use should be determined to be illegal, invalid, or otherwise unenforceable, it shall be severed and deleted. The remaining Terms of Use shall survive, remain in full force and effect, and continue to be binding and enforceable.

2.3. Waiver. If we fail to insist upon strict performance of any of these Terms of Use, or if we fail to exercise any of the right or remedies to which we are entitled, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations. No waiver by us of a breach of obligation arising under these Terms of Use shall constitute a waiver of any other breach.

2.4. Third-Party Rights. A party who is not a party to these Terms of Use shall have no rights under the Contract (Rights of Third Parties) Act 1999 or otherwise as a third party to enforce any terms of these Terms of Use save for any parent, subsidiary, or affiliate entity within our group company.

2.5. Entire Agreement. These Terms of Use and any document expressly referred to in it constitutes the whole agreement between us and supersedes any previous discussions, correspondence, arrangements or understandings between us.

2.6. Law and Jurisdiction. These Terms of Use and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non- contractual disputes or claims) shall be governed by and construed in accordance with English Law. Any dispute or claim arising out of or in connection with these Terms of Use will be subject to the exclusive jurisdiction of the courts of England.

 

3. Website services and accessing the website

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3.1. In consideration of you agreeing to abide by these Terms of Use, we hereby grant to you a non-exclusive, non-transferable, licence to use the website

3.2. Access to the website is permitted on a temporary basis and we reserve the right to withdraw or amend the website without notice (see below).

3.3. You are responsible for making all arrangements necessary for you to have access to the website. You are also responsible for ensuring that all persons who access the website through your internet connection are aware of these Terms of Use and that they comply with them.

 

4. General Prohibitions in relation to accessing the Website and/or the Platform

 

4.1. You must not misuse the website knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the website, the server on which the website is hosted or any server, computer or database connected to the website. You must not attack the website via a denial-of-service attack or a distributed denial- of service attack.

4.2. f you breach clause 4.1, you will be committing a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, we reserve the right to immediately cease your right to use the website.

4.3. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the website or to your downloading of any content, or on any website linked to it.

 

5. Acceptable Use 

 

5.1. Prohibited uses. You may use the website only for lawful purposes. You may not use the website:

 

5.1.1. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

5.1.2. to interfere with any other user’s use or enjoyment of the website;

5.1.3. to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (see below);

5.1.4. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); and/or

5.1.5. to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

 

6. Intellectual property rights

 

6.1. We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and other laws and treaties around the world. All such rights are reserved.

6.2. You may print off one copy, and may download extracts, of any page(s) from our website for your personal use and you may draw the attention of others within your organisation to content posted on our website.

6.3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

6.4. Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.

6.5. You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us..

6.6. If you print off, copy or download any part of our website in breach of these Terms of Use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

6.7. Access all or any part of any content or any part or feature of our in order to build a product or service which competes with any services we provide

6.8. You must not use any content or any part or feature of our website to provide services to third parties or license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make any content or part or feature of our website available to any third party.

6.9. You must not attempt to obtain, or assist third parties in obtaining, access to any part or feature of the website.

 

7. Linking to our website

 

7.1. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

7.2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

7.3. You must not establish a link to our website in any website that is not owned by you.

7.4. Our website must not be framed on any other website.

7.5. We reserve the right to withdraw linking permission without notice.

7.6. f you wish to make any use of content on our website other than that set out above, please contact us.

 

8. Third-party links and resources in our website

 

8.1. Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only.

8.2. We have no control over the contents of those sites or resources and acceptance no liability for them.

 

9. Changes to these terms

 

9.1. We may update the website from time to time, and may change the content at any time. However, please note that any of the content on the website may be out of date at any given time, and we are under no obligation to update it.

9.2. We do not guarantee that the website or any content on it, will be free from errors or omissions.

9.3. We cannot guarantee continuous access to the website. We will strive to ensure that the periods of planned unavailability, which you will be informed of when you access the website at the relevant time, are kept to a minimum. If the need arises, we may suspend access to the website, or close it indefinitely.

9.4. We may revise these Terms of Use at any time. Please check this page from time to time to take notice of any changes we have made, as they are binding on you. If you do not agree to such changes, you should not use the website. Your continued use of the website after the date the modified terms are posted will constitute your acceptance of the modified terms.

 

10. Transfer of rights and obligations

 

10.1. These Terms of Use is binding on you and us and on our respective successors and assignees.

10.2. You may not transfer, assign, charge or otherwise dispose of these Terms of Use, or any of your rights or obligations arising under it, without our prior written consent.

10.3. We may assign, charge, novate or otherwise dispose of these Terms of Use without your prior written consent.

 

11. Limitation of our liability

 

11.1. Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

11.2. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website or any content on it, whether express or implied.

11.3. We will not be liable to any User for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

11.3.1. use of, or inability to use, our website; or

11.3.2. use of or reliance on any content displayed on our website.

 

11.4. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any content on it, or on any website linked to it.

11.5. We assume no responsibility for the content of websites linked on our website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

11.6. Our maximum aggregate liability under or in connection with these Terms of Use, whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to a sum equal to £100.

 

12. Termination and Suspension

 

12.1. Either party may terminate these Terms of Use immediately and without notice to the other party. You may terminate these Terms of Use by refraining to use the website.

12.2. Upon termination for any reason:

12.2.1. all rights granted to you under these Terms of Use shall cease;

12.2.2. you must cease all activities authorised by these Terms of Use;

12.3. We will determine, in our discretion, whether there has been a breach of this these terms and conditions through your use of the website. When a breach of these terms and conditions has occurred, we may take such action as we deem appropriate.

12.4. Failure to comply with these terms and conditions constitutes a material breach of the terms of use upon which you are permitted to use the website, and may result in our taking all or any of the following actions:

12.4.1. immediate, temporary or permanent withdrawal of your right to use the website;

12.4.2. immediate, temporary or permanent removal of any posting or material uploaded by you to the website;

12.4.3. issue of a warning to you;

12.4.4. legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;

12.4.5. further legal action against you; and/or

12.4.6. disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

12.5. We exclude liability for actions taken in response to breaches of these terms and conditions. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

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